We Found Our Hot Tub Guy

I woke up this morning to my wife’s pillow, thrown at my head. She says she forgot she was sleeping in a shared space. I have questions. Where else would she be sleeping? We had separate beds in Iceland, sure, but we are home now, dear.

Once I recovered from the pillow assault, today had one job on the list: get the hot tub guy out here. The tub is technically still running, but some of the jets have decided to take the rest of summer off. We think it’s a fuse. My wife thinks it’s a “re-fuse-ing” to work. I told her that joke was terrible and she agreed, then used it three more times.

Our Secret Lagoon visit in Iceland had zero jets and lukewarm water, and somehow we still enjoyed it more than our own backyard right now. A hot tub where the inside temperature matches or exceeds the outside temperature is not a hot tub. It’s just a large, expensive bowl of regret. Welcome to OKC in August.

Before the repair guy showed up, I got my walk in early, ahead of the 90-degree wall that hits by mid-morning. My usual walking companion, a kid I’ve never actually met but see most mornings, was nowhere on the trail. Maybe the geese left too much of a mess for him to deal with. Maybe the church’s lawn crew and their two enormous mowers scared him off, since he seems to hate noise. Or maybe he’s visiting grandma before school starts. I like to imagine he has a rich inner life I know nothing about.

I did find a squishy t-ball ball on the path, which felt like a win. My plantar fasciitis has been furious since Europe, all that cobblestone doing exactly what cobblestone does to a heel. One of the women on our excursion said she’d pulled the inserts out of her shoes because the pain got so bad she couldn’t stand it anymore. I’m not chasing a cure at this point. I just want my foot to catch a break, and rolling a ball under it seems to help. The t-ball ball is a serious upgrade from whatever I’d been using. And before anyone accuses me of stealing a kid’s toy, it was sitting in the path of a mower. I saved its life.

While I waited on a text back from the hot tub guy, I thought about how we got here. We came home from our trip excited to sink back into the tub, only to find the jets meant to work on my lower back had clocked out. I called the company we bought the spa from and gave them almost 48 hours to respond before I went looking elsewhere. My wife, ever the optimist, told me to lean on the warranty and give the original company another shot. Their reply, when it finally came, was a form asking me to fill out another form so they could reply to that one. No warranty commitment, no timeline, just enough vague hope to keep me from calling anyone else. That’s the whole business model. Dangle the warranty, stall the customer, collect the check eventually anyway.

So I found a five-star guy on Google instead. He warned me upfront that his labor rate is cheaper than the dealer’s, which was music to my ears after what the dealer charged us for the pergola and everything else in the backyard last year.

He earned his rating. I stood out there while he pulled the panel off, mostly so I could get a photo of the serial number, which I’ve since printed and filed away for the next time this happens. After that I just watched him flip breakers and push buttons until he gave up and called the manufacturer directly. He wasn’t sure they’d even talk to him since he isn’t one of their official dealers, but they did. Together, they tracked it down to three bad solenoids, which had apparently been putting strain on the transformer.

Here’s the part that felt like a small miracle. The manufacturer agreed to ship the parts straight to our house so he could install them himself. We danced right under the nose of the original dealer, and we’ll almost certainly have the tub fixed before they’d have even sent someone to look at it, at a lower price than they would’ve charged us. I’m guessing on that last part, but based on today’s bill, I have a hard time picturing them coming in under it.

My wife tried to talk me out of this whole detour a couple days ago. I’m glad I didn’t listen, because we came out of it with a win and a new guy.

We now officially have a hot tub guy. This is separate from our fertilizer guy, our mowing guy, our bug guy, and our electrician guy. We also have an irrigation guy, who is me holding a hose, a guy who can mount a TV on tile without hesitation, and a guy who will drill a hole in absolutely anything, who happens to be our son. Two years in Oklahoma City and we’ve built out a full roster. We’re open to hiring “gals” for any of these roles too. Fair warning, though: you’ll go broke trying to take our business.

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